We understand how important it is for each company to keep track of connected calls and their quality. Therefore, IXC development team has come up with IXC Monitoring Tool. The utility enables online traffic analysis with monitoring of ASR and ACD. IXC Monitoring Tool has an engine for ongoing ASR and ACD check-up and when ASR and ACD is lower or higher from the desired requirement, the system generates e-mail alert with further blocking function if needed. It can also send automated Trouble Ticket email to supplier. IXC Monitoring Tool can monitor the profit received and generate alarm in case the profit is less than desired.