IXC Recording
Call Media Archive · AI Analysis · Post-recorded FAS & Voicemail
Overview
IXC Recording is the media layer on Softswitch and Billing 7: softswitch captures call audio; Billing 7 organises the archive by hour with search, playback, and one-click access from Originator and Terminator reports. Mark recorded calls in IXC to receive automatic AI analysis reports — traffic profiles, coaching, real voice quality, post-recorded FAS/voicemail marks with speech fingerprints, and on-demand detections clients request.
Key Features
- Softswitch media capture — voice recording written on the switch for enabled traffic
- Billing 7 archive — browse by hour, search, play, export, and manage retention
- One-click from call reports — open recordings from Originator and Terminator the same way as PCAP
- AI call analysis — mark calls in IXC, get automatic reports back in the platform
- High-level traffic profile — ML/transcription review for call-centre, scam, gambling, casino, and other verticals
- Know your traffic — sell more competitively with a readable profile of what you actually carry
- Real voice quality — clarity, cleared minutes, noise, one-way audio, and media issues from the recording itself
- Emotion & coaching insight — agent and customer scores for call-centre operations
- Post-recorded FAS detection — mark false-answer candidates on stored audio
- Post-recorded voicemail / IVR detection — mark non-human answer candidates
- Speech fingerprints — store FAS/voicemail signatures for later ML matching on new batches
- On-demand detections — custom issue packs clients need (compliance phrases, supplier silence thresholds, regional fingerprint packs, and more)