IXC Recording on Softswitch & Billing 7 — the foundation for AI call analysis

IXC Recording is a stack feature on IXC Softswitch and IXC Billing 7. The softswitch captures call media when recording is enabled; Billing 7 organises that archive so your team — and the next wave of IXC analysis — can work from the same audio.

This overview covers what Recording unlocks, what operators get today, and how it feeds AI call analysis, FAS, and voicemail detection. Product announcement: IXC Recording news.

What problem does it solve?

Carriers already have CDRs, routes, and signalling traces. They did not have structured call audio on the platform — the layer machines and people need for traffic insight, fraud hearing, and call-centre coaching.

Without Recording:

• Audio lives as raw files on the server, not as a first-class platform capability
• There is nothing reliable to mark and send for IXC call analysis
• FAS and voicemail detectors have no media path to listen to
• High-volume networks drown in unmanaged files instead of a searchable archive

IXC Recording closes that gap: softswitch capture plus Billing 7 archive — the foundation for everything that hears the call.

What’s new for operators

1. Recordings page (Troubleshooting)

A new Troubleshooting → Recordings screen shows how much disk is used and lists hour buckets — groupings by time (for example 2026-08-05 09) with:

• how many calls are in that hour
• total size
• when the newest and oldest recording in that bucket were made

Open a bucket to see individual calls. No more scrolling through endless flat lists.

2. Search across all recordings

Need one call but don’t know the hour? Use Search all buckets:

• partial Call-ID
• partial voice tag (route / digits label on the file)
• recorded date range

Results show which hour bucket each match belongs to, so you can drill in or act from the list.

3. Listen, export, clean up

Open a recording to hear it, download audio for a partner or compliance pack, and remove what you no longer need — one call or a batch. Same files you later mark for IXC analysis reports.

4. Retention rules

Optional retention policy on the same page:

• delete recordings older than X days
• keep only the N most recent calls
• trim automatically when disk usage passes a limit

Rules can be saved and run on demand — so the archive stays ready for analysis, not buried in unmanaged media.

5. From call reports — without leaving your workflow

On Originator Calls and Terminator Calls, when recording is active, open the recording from the call row — the same habit as opening a SIP trace. Listen or export without hunting the Troubleshooting menu.

Before vs with V7 Recordings

Before

• Files scattered by hour on the server
• Hard to find one Call-ID among thousands
• Jump between reports and server paths
• Manual cleanup
• No clean path to AI analysis or FAS/voicemail hearing

With V7 Recordings

• Clear hour buckets and pagination
• Search by Call-ID, tag, or date
• Open from Originator / Terminator reports
• Retention rules built into the UI
• Mark → analyse → automatic report pipeline can start

Who is it for?

• Platform owners building the next layer — AI traffic analysis, FAS, voicemail detection
• Call centres & wholesale that will mark calls and get IXC analysis reports back
• Quality / compliance — locate and export specific conversations when needed
• Operations — monitor disk use and apply retention before storage fills up

Access follows your usual roles and permissions.

What you need to use it

IXC Recording spans both layers:

• Softswitch — recording enabled for your platform (install/build) and on the originator signalling profile for the traffic you want captured
• Billing 7 — Recordings UI, report deep-links, export, and retention for what exists on disk

Why it matters — and what’s next

Recording is not the end product. It is the first step toward IXC call analysis — mark calls, get the report back automatically — and toward real-time FAS and voicemail detection on the same media path.

Availability

IXC Recording requires a softswitch build with voice recording enabled, plus IXC Billing 7.0.90 or later for the operator UI. See the product announcement or contact noc@ixc.ua.

Summary

Softswitch capture plus Billing 7 archive: hour buckets, search, listen/export, retention, and report deep-links — the foundation for IXC analysis and detection, not a side tool for tickets.